If your server is also covered by our server management service we will handle any restorations for you. But if you want to directly access the backups, the login information for the backup container is contained in our support portal under the backup service. You must add the IP address you will be accessing the backup from in the support portal. You will then be able to access the backups via WinSCP (which acts much like a graphical FTP client), rsync or regular “black screen” SCP.