Server Management Services for Linux
Server Surgeon has been providing server management services for vanilla Linux and Linux control panel servers since 2005. Our plans include Linux server hardening, optimization, 24/7 monitoring as well as support for server outages, troubleshooting, migrations, disaster recovery, software installations, and more.
Our Server Management plans
All management plans include
Most tickets responded to within 10 to 30 minutes. Emergency tickets within 15 minutes.
Get your Linux server back online quickly after a hard drive crash or server hack.
Complete Linux server monitoring with 5 minute administrator response time to alerts.
Protect your server and sites from hackers with our included Linux server hardening.
Optimize the performance of your Apache, NginX or LiteSpeed server for faster page loads.
Same-day Linux server migrations with little or no downtime.
Learn More about our Server Managaement Plans Below
You will receive an email from our company requesting that you access our ticket system and provide us the login information to your server(s), a list of those in your company authorized to communicate with us on your behalf, a list of emergency contacts we may call during a server emergency, and your hosting providers support access details in case we need to reboot your server or troubleshoot a networking, power or hardware issue.
Yes. All protected data such as logins and passwords you provide to us using the sensitive data fields in our ticketing system will be automatically deleted from our system within 24 hours of us closing the ticket. The logins and password data we send to you are also subject to this deletion. Additionally, our production system is contained within our locked rack in the PhoenixNAP datacenter and all login access to it is blocked except traffic from our own internal network. You can also change any of the passwords you provide to us after the initial management setup is complete.
Yes, we have been providing dependable 24/7/365 Linux server support since 2005.
Standard tickets are responded to within 10 to 30 minutes often faster, depending on the current ticket volume; urgent tickets are answered within 5 to 10 minutes.
Every system administrator at Server Surgeon has at least eight years’ experience in Linux system administration specializing in the web hosting industry.
Server Surgeon has been in business since 2005.
No, there are no ticket limits. Customers coming to us with significant issues often use much more time in their first month; however, there is never an extra charge.
Due to the time involved in setting up server management, we do ask that customers stay at least three months after ordering. If you cancel before that you will still be charged for three months. If you only need one-time support for an issue or server setup, please contact our sales department for a quote.
We provide a 30-day money-back guarantee on all our services.
No, there are never any additional charges for our support. You may opt-in to buy our Linux Server Backup, which is extra.
No. You can purchase our Linux Server Backup when ordering your server management service, though.