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Server Surgeon has been providing our Linux Server Management to customers worldwide since 2005. Our system administrators are experts in Linux server management. They can assist you with server hardening, optimization, software installations, and monitoring as well as provide ongoing 24/7 server support for outages, migrations, disaster recovery, troubleshooting, updates, and more. This keeps you focused on building your business and not on managing your server.
Server Surgeon provides 24/7/365 ticket support for anything you need for your Linux server. Included is support for:
Most support tickets are answered by our system administrators within 10 to 30 minutes and fully resolved within 1 hour. Urgent tickets are responded to within 5 to 10 minutes and generally have a much faster resolution time.
There is no ticket limit nor any additional charges for the work provided by Server Surgeon.
Our server management provides constant monitoring of your Linux server to ensure all services are responding correctly 24 hours a day, 7 days a week. Our system administrators respond to any alerts triggered by your server within 5 to 10 minutes. The monitoring includes
checks for:
Custom monitors such as website sanity checks and application response checks can be added by request at any time, ensuring that we are monitoring what is most important to you.
Additional checks for your server may be added by our system administrators to detect ongoing or potential issues unique to your server.
For complex environments, you can provide us documentation on how to respond to particular issues and include a list of people we can call when we cannot resolve something.
We will perform server hardening on your server, which includes the current best practice Linux server security configurations in addition to our security software installations and configurations such as:
We take full advantage of Linux’s internal security features as well as those offered by CloudLinux if your server utilizes it.
For e-commerce hosting servers requiring PCI compliance, we can assist with getting and keeping your server PCI compliant.
ModSecurity and PHP configuration hardening are included by request only. These can break the functionality of certain websites. If you have us perform this part of the hardening, you can schedule it for a time when you are available to test your websites thoroughly afterward.
You will be sent more details after ordering and can schedule the hardening with our system administrators to be performed at any time.
Let our system administrators advise you on and integrate the fastest Linux web hosting environment for your specific needs and server resource availability. Common setups we perform on Linux servers include Apache with PHP-FPM or FastCGI, NginX, and LiteSpeed with LSCache/LSAPI PHP.
In addition to this, we can set up Memcached or REDIS as an in-memory web caching database and configure HTTPD compression using mod_deflate or mod_gzip. HTTP/2 can also be enabled to provide fast per user connection multiplexing. That is, HTTP/2 utilizes a single network connection for a complete web page load rather than one connection for each css, js, image and other file required to load the page.
Our system administrators perform multiple server migrations each week as part of our server management services.
We can migrate your websites to a new Linux server, a new data center, or into a cloud environment such as Amazon AWS, Digital Ocean, or Google Cloud.
We can migrate your Linux server to a control panel server, including DirectAdmin, Plesk, Virtualmin, and cPanel. We are experts at migrating large and complex hosting environments as well as migrating from bare metal to cloud environments.
You can schedule a migration to be performed by us for any time and any day. We limit or prevent any downtime and loss of data during the migration by performing a final fast data sync before making the server switch public.
If not already installed, our server managers will install the Linux operating system as well as the hosting control panel if needed. We will perform our Linux server hardening then install and configure the services that you will be hosting. Finally, our administrators will migrate your existing websites and applications from your old server to this one.
When applicable, Let’s Encrypt will be installed for generating free, valid SSL certificates on your server, and certificates will be configured for all services and websites requiring them. We will configure the hostname, forward and reverse DNS, and set up proper DNS templates for all of your domains. DKIM, SPF, and DMARC will be enabled for all mail domains.
As part of our Linux server hardening, Server Surgeon has many other best practice Linux server security configurations that will also be applied to your server.
Our system administrators will install the software you need on your Linux server, from the operating system and hosting control panel to custom server modules and third-party software applications. Examples of installations we perform for our customers include:
In most cases, if something has a Linux installation guide, we will install it for you.
Our server management experts will optimize your MySQL or MariaDB server by increasing the size of the memory buffers, the thread stack, and the thread cache as available memory resources allow.
Additionally, when ample memory is available, an in-memory RAM disk will be created, and MySQL or MariaDB configured to use it for storing temporary variables rather than on a physical drive. This configuration can reduce if not eliminate slow queries, lower overall IOWait and CPU load average, and free up the physical disk to work on other tasks.
When available, we can relocate the MySQL or MariaDB databases to a secondary or faster (read SSD or NVMe) dedicated drive. This results in faster database reads and writes as well as allows your primary disk to focus on web and mail services, which speeds up the entire server.
If your server or websites are experiencing performance issues that you suspect are caused by the database server, we can help. There are many things we can do and suggest as part of our Linux Server Management to troubleshoot and resolve these issues.
Let our system administrators ensure the OS patch level of your Linux server is maintained and that you are notified of required reboots to complete a Linux kernel or other core Linux utility update.
Additionally, security patches for major Linux security outbreaks will be applied promptly as part of your Linux Server Management.
Server Surgeon has advised and assisted customers in the hosting industry since 2005. With our Linux Server Management, you can relax knowing that your server will be monitored 24 hours a day, 7 days week. Our experienced system administrators will work around the clock to get your server and sites back online during an outage, even in your complete absence.
Server Surgeon provides a 20% discount to customers with five or more servers with us, and up to a 15% discount for customers who pay quarterly, semi-annually, or annually. Additionally, customers running very minimally resourced cloud and virtual servers hosting only a few websites each, as well as customers who resell servers to their customers, qualify for a discount. Please contact us if you want to inquire about these discounts.
Server Surgeon is starting an affiliate program in early 2020. If you are interested, please contact our sales department.
You can order our Linux Server Management online. Our system administrators will get your server setup in management within an hour or two of receiving your server information, which you will provide after ordering. If you have questions about our service, you can view the Quick FAQ below or search our extensive list of FAQs here. You can also call our sales department or post a question on our Contact Us page.
The cost per server is $65/month. Customers with five or more servers save 20%, and customers who pay quarterly, semi-annually, or annually save up to an additional 15%.
You will receive an email from our company requesting that you access our ticket system and provide us the login information to your server(s), a list of those in your company authorized to communicate with us on your behalf, a list of emergency contacts we may call during a server emergency, and your hosting providers support access details in case we need to reboot your server or troubleshoot a networking, power or hardware issue.
Yes. All protected data such as logins and passwords you provide to us using the sensitive data fields in our ticketing system will be automatically deleted from our system within 24 hours of us closing the ticket. The logins and password data we send to you are also subject to this deletion. Additionally, our production system is contained within our locked rack in the PhoenixNAP datacenter and all login access to it is blocked except traffic from our own internal network. You can also change any of the passwords you provide to us after the initial management setup is complete.
Yes, we have been providing dependable 24/7/365 Linux server support since 2005.
Standard tickets are responded to within 10 to 30 minutes often faster, depending on the current ticket volume; urgent tickets are answered within 5 to 10 minutes.
Every system administrator at Server Surgeon has at least eight years’ experience in Linux system administration specializing in the web hosting industry. We do not hire junior administrators.
Server Surgeon has been in business since 2005.
No, there are no ticket limits. Customers coming to us with significant issues often use much more time in their first month; however, there is never an extra charge.
Due to the time involved in setting up server management, we do ask that customers stay at least three months after ordering. Nonetheless, you can still cancel at any time. Most customers stay indefinitely. If you only need one-time support for an issue or server setup, please contact our sales department for a quote.
We provide a 30-day money-back guarantee on all our services.
No, there are never any additional charges for our support. You may opt-in to buy our Linux Server Backup, which is extra.
No. You can purchase our Linux Server Backup when ordering your server management service, though.
Server Surgeon has been providing server management services for Linux and Linux control panel servers to customers worldwide since 2005. We perform Linux server hardening, optimization, and monitoring as well as true 24/7 Linux support for server outages, troubleshooting, migrations, disaster recovery, software installations, and more. Give us a call at 213-291-9191 to find out more about our server management plans or order online today.
Wow, I am really impressed. The turnaround was great, emails from the admins were clear and the monitoring panel is terrific. It's clear that you have perfected the process. I wish I had called you last week instead of agonizing over how hard finding someone was going to be.
You and your team always impress us with your fast and effective service. It goes without saying that you guys work really hard and I trust you implicitly.
I just want to say thank you to you guys. I'm a new customer and I've certainly used up much more of your time than the monthly $65 fee you charge so I really appreciate it. You're all doing an outstanding job and your response time is amazing, I've not seen this quickness in any of the server providers I've used before. Thanks again.
You migrated our setup over the holidays. Your team’s proficiency & professionalism is top notch. Looking forward to growing with you for years to come.
I really appreciate your highly competent and courteous support staff - I've never had such quick and accurate solutions and service before regarding my websites. I've shared on Facebook groups how good you are and if you ever want a reference or review, please let me know.
Thanks again for your time and expertise. The laser focus on solving the issue this morning has really made my day tremendously more productive.
Thank you very much George, we appreciate all the help that you and your colleagues provide to us here at [company name removed]. This is just another example of how good the Server Surgeon support is.
I have nothing but praise for Server Surgeon and the awesome staff, who have helped me above and beyond my expectations! Nothing has ever been too difficult for your support guys, they are just wonderful.
I know I usually never respond to you guys with a thank you as we finalize a ticket, as we are always just blasting through things as usual. But I do want you to ALL to know that we are ALWAYS very THANKFULL of all of the work you do for us.
Thank you. I have been really impressed. I am extremely happy that I made the switch.
I wanted to reach out to say thank you so very much, to you and your entire team, for going above and beyond in helping us handle that very stressful, unpleasant experience. Every step of the way, literally around the clock, your team was there to help, provide answers, insights and guidance.
Whoever worked on the server did a great job and wrapped up the morning issues quickly. I was able to email clients right at 12 noon (when I told them I would) and let them know that maintenance was complete. Thanks for a great job.
I have been using your services now for over 5 years and am extremely pleased with the relationship that we have established. Just set it and forget it, your providing a much-needed coverage in our gap between what we know, what we don't, and what we just don't know that we don't know...
I've been recommending your service to clients and colleagues for years, its great!
You are a life saver... 4 hours and [company name removed] could not fix the issue... 30 minutes and you’re done... Thanks again for the great service!
Thank you for being there in times like these. I have been out of the office all day and I have only just got back to find that there had been a problem and you have already got it all sorted (thanks heaps).
You have been exceptionally supportive of me and my business through the years and have been a source of comfort when so much seemed so challenging at times; most notably when the server crashed and your team figured it out and had us back online so quickly. I have never forgotten this.
I would like to express my thanks to you for the top-notch service. It was great to wake up this morning to see everything working and all done within the schedule window. If I was in the US, I'd be sure to buy you all a drink :P. Once again thanks for all your hard work and effort.
Everyone was very helpful during this migration. You have a very friendly and knowledgeable staff who made this a cake walk for us. It's not often you work with multiple support reps who know exactly what's going on with a single account. You guys are awesome, and I tell everyone I know about you.
Thanks so much! We passed the PCI scan and we are now compliant with the PCI scan validation requirements.
Thanks again for your prompt and thorough response despite the holiday season. I will highly recommend your services.
I cannot thank you guys enough - I think by tracking the spam to the [name removed] site, you not only helped with one of our client's sites, you have essentially stopped the crazy flow of spam to my inbox that had been going on for months. Such a nice surprise to open my email and only be greeted by legitimate messages, and not have to spend time wading through junk.
Wonderful! You guys are the best investment I could make!
I don't know what to say. I am so over the moon with your fast attention and patience in solving the issues. I can see that the websites on the server are back to normal and working again. I look forward to having Server Surgeon as a critical partner into the future.
We truly appreciate your teams help and expertise. What an excellent service you provide!
I mean it 100%. You guys are great. Runs like a well-oiled machine. I just a quick word of thanks for the support we get from Server Surgeon.
Great thanks guys, I'm really impressed with how quickly you fixed this. You never know how good your support is until you need it.
Server Surgeon is awesome!! I'm so grateful for your swift responses and help with the server. It's good to feel less of a victim now with a fighting chance against hackers.
I appreciate you being able to support us. It's really nice to be able to concentrate on doing what we do best which is web design, development and SEO rather than spending hours/days on Linux forums hoping to find a fix, when in reality we haven't got a clue how to manage a Linux server to the commercial standard that's required.
This email was just an email to let you know how good you guys at Server Surgeon really are. I just thank you guys at Server Surgeon for being there for me… Seriously!!! What would I do without you when it comes to troubleshooting (you guys are bloody awesome) …
My experience with Server Surgeon has been nothing short of spectacular with your team always going above and beyond my expectations whenever I have needed help. I thank you for that and will be happy to recommend you to anyone who can use your services.
I really appreciate it very much especially since we did this late last night and everything appears to have gone smooth without a hitch. I feel lucky to have a strong, reliable, and knowledgeable team like you on my corner. Totally happy with the experience!
Thank you for your excellent help. Times like these we are very glad we have you guys looking after all our servers.
Everything was handled with expertise and professionalism. I literally don't know what we would have done without Server Surgeon in that situation. I hope you will share this message with the team, especially George, Alexander, Scott and anyone else who helped.
Thank you for keeping me updated and for your fabulous support today. I can see that my client's websites are running just fine and email services are back to normal. You (Alexander) and Edward have provided exceptional service, thank you again!
Just wanted to give kudos to your team, Thomas in particular. You guys saved us again today with your backup service. He was able to pull a huge database from July and install it so we could access it and extract some vital lost data. You guys have always been great.
You guys ROCK! The best support I have ever had. the decision to go with you guys is one of the best decision's I have ever made.
We love dealing with you guys. Super professional and saved us on more than one occasion. Thanks again for your excellent service.
Thank you VERY much for your swift response and fix! We were starting to look at here and suddenly the problem was gone. Server Surgeon saves the day again.
Server Surgeon is awesome!! I'm so grateful for your swift responses and help with the server. It's good to feel less of a victim now with a fighting chance against hackers.
You guys are amazing! I was out of town this weekend and had no access to the Internet. Thank you so much for monitoring and keeping our site live!
$65 monthly per server