George Z.
Senior System Administration & Support Manager
With Server Surgeon since 2006
Linux Server Management Since 2005
About Server Surgeon
For 21 years, we have helped hosting companies put down the pager and turn their attention to growing their business.
Who We Are
The Team Behind Your Servers
Server Surgeon was built for hosting companies running anywhere from a single server to dozens of them, especially when the owner, founder, or lead administrator has been carrying the on-call burden for years.
Our monitoring watches your Linux servers continuously and opens a ticket automatically when something needs attention. Your team can open support tickets at any time as well. We investigate the issue, perform the work, document what was done, and send you the resolution by email. Most of the time, all you will see is that the problem has already been handled.
Every administrator who works on your systems has 8+ years managing production web hosting servers. Our team supports cPanel, Plesk, DirectAdmin, Virtualmin, and all major Linux distributions, with or without a control panel.
We do not operate a junior support tier. Whether a ticket arrives in the middle of the night or the middle of the afternoon, an experienced system administrator with deep hosting industry knowledge handles it.
The People, Not a Pool
Meet the administrators on your servers
The same senior team has run Server Surgeon for years. When you open a ticket, one of these people answers it — never an outsourced tier-1 queue.
John Meacham Founder
John founded Server Surgeon in September 2005, after years administering UNIX and Linux systems for companies including United Online and DHL. He has spent more than two decades keeping production servers online, and still works the queue alongside the team he built.
Alexander P.
Senior System Administrator
With Server Surgeon since 2006
Edward P.
Senior System Administrator
With Server Surgeon since 2012
Scott M.
Senior System Administrator
With Server Surgeon since 2013
Thomas J.
Senior System Administrator
With Server Surgeon since 2016
Sal I.
Senior System Administrator
With Server Surgeon since 2017
Every administrator is a vetted Server Surgeon employee under a confidentiality agreement — not a subcontractor — and all access to your servers is logged.
Your Credentials, Handled Carefully
How we handle access to your servers
Encrypted, then deleted
Root and login details go into the encrypted fields of our ticket system and are deleted within 24 hours of the ticket closing — including any credentials we send back to you.
You stay in control
You are welcome to rotate any server password once setup is complete. You decide who is authorized to open tickets, and the hosting or data-center login is optional.
Locked rack, senior admins only
Our systems run in our own locked rack at the PhoenixNAP datacenter, and only senior administrators ever touch your servers.
Why Founders Call Us
Stop Being the On-Call Administrator of the Company You Built
You started a hosting company to build a business, not to spend your nights responding to server alerts.
When a disk fills up overnight, a service crashes on a Sunday, or a control panel update causes problems, someone has to deal with it. With Server Surgeon, that someone is us, often before you learn it happened at all.
Instead of watching dashboards and spending weekends troubleshooting servers, you can focus on growing your business, supporting your customers, and building new services.
That is why Server Surgeon exists. For 21 years, we have kept hosting companies online without forcing their owners to stay on call themselves.
Our service is month-to-month, backed by a 30-day money-back guarantee, and includes unlimited support tickets. The goal is straightforward: give you the confidence that experienced administrators are watching your servers, day and night, so you can finally put down the pager.
Infrastructure We Manage
Support for every Linux distro, on every hosting provider
We manage nine Linux distributions across the Red Hat and Debian lineages, every hyperscaler, and hundreds of bare-metal and cloud VPS providers. One queue, one price, one team.
LINUX DISTROS
HOSTING PROVIDERS
Try Server Surgeon for Thirty Days
If we are not the right fit, the 30-day money-back guarantee settles it. Month-to-month, no fixed-term contract. Most hosting companies stay because they are never burned again.
- Order online Takes five minutes
- Server under management Within an hour or two of access
- 30 days to decide Money-back if not the right fit
Or call +1-877-378-7436 US Toll Free / +1-213-291-9191 International